Privacy Policy

This Privacy Policy describes how Mar Conzept (Mar Conzept) (“we,” “us,” “our,” or the “Site”) collects, uses, and discloses your personal data when you visit our website, use our services, make a purchase on www.marconzept.com/ (the “Site”) make or otherwise interact with us (together the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether you are a customer, a website visitor, or another person whose data we have collected in accordance with this Privacy Policy.

Please read this privacy policy carefully. By using and accessing the services, you agree to the collection, use, and sharing of your data as described here. If you do not agree with this privacy policy, you must not use or access the services.

Changes to this privacy policy

We are entitled to update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised privacy policy will be published on the website with the updated "Last updated" date, and we will take any further steps required by applicable law.

How we collect and use your personal data

To provide the services, we collect personal data about you from various sources and have done so in the past 12 months. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the data collected about you to communicate with you, provide the services, comply with legal obligations, enforce terms of use, and protect or defend the services, our rights, and the rights of our users or others.

What personal data we collect

The types of personal data we collect about you depend on how you interact with our website and use our services. "Personal data" refers to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

Information you provide to us directly through our services may include the following:

  • Basic contact information: Your name, address, phone number, and email address.
  • Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Your username, password, and security questions.
  • Shop information: Items you view, add to your cart, or add to your wishlist.
  • Customer support information: Details you provide in communication with us, e.g., in messages you send through the services.

For certain features of the services, you must provide specific information. If you do not provide this information, it may result in your inability to use or access those features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the services ("usage data") using cookies, pixels, and similar technologies ("cookies"). Usage data may include the following information:

  • How you access and use our website and your account.
  • Device and browser information.
  • Information about your network connection and IP address.
  • Other details about your interactions with the services.

Information We Receive from Third Parties

We may also receive information about you from third parties, including suppliers and service providers who collect information on our behalf, such as:

  • Companies that support our website and services, such as Shopify.
  • Payment processors that collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments, fulfill orders, and deliver requested products or services.

When you visit our website, open or click emails sent by us, or interact with our services or ads, we and third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties is handled in accordance with this privacy policy. We are not responsible for the accuracy of information provided by third parties or for their policies and practices. For more details, see the section on third-party websites and links.

How We Use Your Personal Data

  • Provision of Products and Services: We use your personal data to provide the services, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, and other transactions, managing your account, organizing shipping, facilitating returns and exchanges, and enabling you to leave reviews.
  • Marketing and Advertising: We use your personal data for marketing and advertising purposes, such as sending marketing communications via email, SMS, or mail, and displaying advertisements for products or services. This may include using your personal data to customize the services and advertising on our website and other websites.
  • Security and fraud prevention: We use your personal data to detect, investigate, and take action against potential fraudulent, illegal, or harmful activities. If you choose to use the services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access credentials with others. If you suspect that your account has been compromised, please contact us immediately.
  • Communication with you: We use your personal data to provide customer support and improve our services. This is in our legitimate interest to serve you, offer effective services, and maintain our business relationship with you.

Cookies

Like many other websites, we use cookies on our website. Specific information about the cookies used in connection with our shop powered by Shopify can be found in Shopify's Cookie Policy. We use cookies to operate and improve our website and services, to save your actions and preferences, to conduct analytics, and to better understand user interactions with the services. This is in our legitimate interest to manage, improve, and optimize the services. We may also allow third parties and service providers to use cookies on our website to better tailor services, products, and advertising to you.

By default, cookies are automatically accepted by most browsers. However, you can configure your browser to delete or reject cookies via the browser settings. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some services, including certain features and functions, to not work properly or be unavailable. Furthermore, blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.

How we share personal information

We may share your personal data with third parties for legitimate purposes as described in this privacy policy. Such circumstances may include the following:

  • To suppliers or third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners, including Shopify, to provide you with services and display advertising. These partners use your data in accordance with their own privacy policies.
  • If you instruct, request, or authorize us to share certain information with third parties, such as for shipping products or via social media widgets or login integrations.
  • With our subsidiaries or within our corporate structure, in our legitimate interest to operate a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to fulfill legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce terms of use, and to protect or defend the services, our rights, and the rights of our users or others.

User-generated content

The services may give you the opportunity to post product reviews and other user-generated content. All content you provide in a public area of the services is public and accessible to everyone.

We have no control over who has access to the information you wish to publish and cannot guarantee that parties with access will respect your privacy or keep the information secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Websites and links from third parties

Our website may contain links to websites or other online platforms operated by third parties. If you follow these links to websites not affiliated with or operated by us, please read their privacy and security policies as well as other terms and conditions. We make no guarantees and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found there. Information you provide on public or semi-public websites, including third-party social networks, may also be visible to other users of the services and/or users of these platforms, without usage being restricted by us or third parties. The inclusion of such links does not imply endorsement of the content of these platforms or their owners or operators, unless stated in the services.

Data of children

The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us at the contact details below to request the deletion of this data.

At the time this privacy policy takes effect, we are not aware of any personal data of individuals under 16 years old being "disclosed" or "sold" (as defined under applicable law).

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you transmit to us may not be secure during transmission. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.

The duration for which we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and we may decline your request within the scope of legal provisions.

  • Right to access/knowledge: You have the right to request access to the personal data we hold about you, including details about how we use and share your data.
  • Right to deletion: You have the right to request that we delete the personal data we hold about you.
  • Right to correction: You have the right to request that we correct any inaccurate personal data we hold about you.
  • Right to transfer: You have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
  • Restriction of processing: You have the right to request that we stop or restrict the processing of your personal data.
  • Withdrawal of consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent.
  • Objection: You have the right to object to our decision if we reject the processing of your request. You can do this by responding directly to our rejection.

Managing communication preferences: We may send you promotional emails, which you can unsubscribe from at any time by using the unsubscribe option in our emails. If you unsubscribe, we may still send you non-promotional emails, e.g., about your account or your orders.

You can exercise any of these rights as stated on our website or by contacting us using the contact details below.

We will not discriminate against you if you exercise any of these rights. We may need information from you to verify your identity, such as your email address or account information, before we respond substantively to your request. In accordance with applicable law, you may appoint an authorized representative to submit requests to exercise your rights on your behalf. Before accepting such a request from a representative, we will ask the representative for proof that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request as quickly as legally required.

Complaints

If you have complaints about how we process your personal data, please contact the contact details below. If you are not satisfied with our response to your complaint, depending on your place of residence, you have the right to challenge our decision by contacting us at the contact details below or by submitting your complaint to your local data protection authority.

International users

Please note that we may transfer, store, and process your personal data outside your home country, including the Netherlands. Your personal data will also be processed by our employees as well as external service providers and partners in these countries.

When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or equivalent agreements issued by the competent authority in the Netherlands, unless the data is transferred to a country that provides an adequate level of protection.

Contact Information

If you have questions about our privacy practices or this privacy policy or wish to exercise any of your rights, please email us at support@marconzept.com or contact us at:

Company: Mar Conzept
Address: D-Dorf 12, Elstertrebnitz 04523, Germany

Email: support@marconzept.com
Phone: +49 1638417786

Website: marconzept.com