Return & Refund Policies

At Mar Conzept, we want you to love every piece from your order! If something doesn't quite fit, don't worry – we've made our return and refund process simple and straightforward. Here you will find all the important information for a smooth return.

Return eligibility

We accept returns for qualified items within 30 days of receiving your order, provided the following conditions are met:

The item must be unworn, unwashed, and in perfect condition (with all original tags and in the original packaging).
Shoes and accessories must be returned in the original box or packaging.

Items that do not meet these criteria cannot be returned or refunded.

How the return works

If your item qualifies for a return, follow these simple steps:

Contact us at support@marconzept.com with your order number and the reason for the return. Please note that the return of goods is only possible after prior consultation with our customer service.

Goods sent by us to the return address indicated on the packaging, without obtaining the appropriate authorization and without providing a valid reason, cannot be returned and do not constitute grounds for a refund.

Especially for complaints regarding differing product features, wrong items, or mismatched descriptions, photos are mandatory. Without appropriate images, the request cannot be processed further.

Please read the return conditions carefully and, if necessary, contact our support team in advance to clarify and agree on the further procedure.

We will send you return instructions, including the return address and shipping policies.

Return the item within 30 days after your return request has been approved.

Important: If you return an item using a shipping service that does not offer international tracking, the return will not be considered properly executed.

A return without complete international tracking cannot be accepted as a basis for a refund. Please use an insured and internationally trackable shipping service that allows tracking throughout the entire shipping route including the destination country.

Once we receive and inspect your return, we will process your refund or exchange.

Return shipping costs

Returns of goods should be sent to the return address we provide, which is located in Asia. MarConzept is not responsible for the cost of returns, except in cases of manufacturing defects or goods damaged in transit;
We recommend using insured shipping with tracking to ensure that the package arrives at our location.

Refund process

Once we have received your return, we will:

Check the item to ensure it meets the return criteria.
Your refund will be processed to the original payment method within 10 business days.
A confirmation email will be sent once the refund is completed.

Please note: Depending on your bank or payment provider, it may take a few additional days for the refund to be visible in your account.

Exchange

Would you like a different size or color? A direct exchange is possible. Please contact us so we can initiate the exchange for you.

Damaged, defective, or incorrect items

We do our best to ensure that every order is perfect! If you receive a damaged, defective, or incorrect item, please contact us immediately at support@marconzept.com with: